Position Summary: Greets residents and visitors, answers the telephone and responds to both routine inquiries and emergencies, relays calls to the proper department and performs a variety of related clerical duties. This position reports to the Business Office Manager/Assistant Administrator.

Essential Functions:

  • Attends work as scheduled and follow community?s call-off procedures.

  • Greets residents and provides general assistance to visitors, prospective residents, and families.

  • Uses proper telephone skills.

  • Ensures safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity.

  • Ensures concerns are documented and reported appropriately.

  • Maintains visitor sign in/out book and completes maintenance request work orders.

  • Completes daily opening/closing procedures.

  • Maintains emergency contact information.

  • Receives packages, plants, etc. and delivers/holds as requested.

  • Informs supervisor of any resident issues or concerns.

Non-Essential Functions

  • Attends all required training, in-service, and staff meetings.

  • Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices.

  • Maintains a positive and professional demeanor toward residents, visitors, families, and co-workers.

  • Adheres to all policies and procedures of Spring Hills, LLC.

  • Performs other duties as assigned.


Requirements For Concierge

  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Service Orientation - Actively looking for ways to help people.


  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Speech Recognition - The ability to identify and understand the speech of another person.
  • Speech Clarity - The ability to speak clearly so others can understand you.

Experience and Education::
High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
Physical Requirements:
Standing (1/3-2/3), walking (under 1/3), using hands to finger, handle or feel (over 2/3), reach with hands and arms (over 2/3), climb and balance (under 1/3), stoop, kneel(1/2-2/3), talk or hear (over 2/3), taste or smell (under 1/3). Lifting up to 10 pounds (1/3 2/3), Up to 25 pounds (under 1/3); Up to 50 pounds (none)

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